1. Definitions1.1. In these Terms of Business the following definitions apply:
“The Company” – means Small Job Big Job
“Representative” means the person or firm carrying out cleaning or maintenance services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning or maintenance services carried out on behalf of the Company.
“Visit” – means the visit to the Client’s service address by the Representative in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
2. Contract
2.1 These Terms and Conditions represent a contract between Small Job Big Job and the Client.
2.2 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by a Representative of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.4 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Representative of the Company.
3. Cost
3.1. All prices are as agreed before the commencement of any work and remain fixed unless an agreement has been made prior to this.
4. VAT
4.1. VAT is not currently charged on work carried out.
5. Equipment
5.1. Cleaning materials (detergents, solutions, towels, cloths, gloves) and equipment (vacuum cleaner, iron, ironing board, mop, brush and broom etc.) will be provided on any cleaning service.
5.2 Tools (power tools, hand tools etc) will be provided on any maintenance service.
5.3 Any materials required for a maintenance service will be agreed at the start and supplied at cost.
6. Payment
6.1 Payment is on completion of any work carried out for the Client in the form of a bank transfer/standing order or cash. If the Client has vacated the property then the payment is due prior to work commencing.
6.2 Where the customer is present, payment will be made on completion of the service by cash. If no payment has been received at the time of completion of the cleaning service unless otherwise agreed, a £40.00 admin fee will be added to the invoice to cover recovery costs.
6.3 If the Company is forced to refer the Client’s account for collection to a third party then extra costs may be added to the outstanding amount by the debt collecting company.
6.4 Any bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
6.5 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
6.6 Under the UK Late Payment Legislation should a payment not be received by 30 days from the date of the service carried out Clean And Maintain My Property will claim interest and expenses accrued until monies are paid in full
6.7 For all payments exceeding 30 days interest rates are set to a standard rate for each six month period. The periods run from the 1st January to the 30th June and from the 1st July to the 31st December for each year. The rate is set as 8% above the Bank of England's base rate, at the start of each period.
7. Refunds
7.1. No refund claims will be entertained once the cleaning or maintenance service has been carried out.
7.2. A refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
7.3. A refund will be issued if a Representative does not attend a cleaning visit, payment for which has been already collected by the Company.
8. Cancellation
8.1. There is a £30.00 late cancellation/lock-out fee for cancelling or rescheduling a visit with less than 48 hour notice for non-contract Clients. The same fee applies if the Representatives are unable to gain access to the Client’s home, through no fault of the Company.
8.2. The contracted Client agrees to pay the full price of the cleaning or maintenance visit, if:
a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment
b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work
c) There is a problem with the Client’s keys and the Representative cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
8.3. If the Client needs to change a visit day or time the Company will do its best to accommodate your requirements. A minimum 24 hour notice is required. Please note that the Company cannot guarantee that the same Representative will be available on the new day and at the time the Client requires. Any changes in the visit schedule are subject to availability.
9. Employment Referral Fee
9.1. The Client is liable for an employment referral fee of £860.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed/sub-contracted by the Company, or employed/sub-contracted by the Company within the 1 year period prior to such employment. The Client agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. The Client further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.
10. Claims
10.1. The Company’s public liability insurance will cover damages caused by a Representative working on behalf of the Company up to £2,000,000.00.
10.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. Failure to do so will invalidate any claim. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
10.3. The Client waives his right to stop payment on his cheque unless the Company fails to make good on the guarantee shown in part 14.
10.4. While the Company Representative’s make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away prior to work commencing. All complaints towards damages must be received in writing to Small Job Big Job at tim.clark@smalljobbigjob.co.uk within 24 hours.
10.5. In case of damage, and if Small Job Big Job is found to be liable, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of services rendered.
10.6. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
10.7. No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.
10.8. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
10.9. Key replacement/locksmith fees are paid only if keys are lost by our operatives.
11. Complaints
11.1. All complaints must be received in writing to Small Job Big Job and emailed to tim.clark@smalljobbigjob.co.uk within a maximum of 7-days (168 hours) from the service(s) being started. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
11.2. If the Client is unhappy with a currently occurring service, the Company asks that the Client notifies it as soon as he/she notices anything that might be to his/her dislike by calling the local office. Please do not wait until the service has ended.
12. Liability
12.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
a) A late arrival of Company Representative at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the visit may be re-scheduled.
b) A service not complete due to the lack of suitable/enough materials, lack of hot water or electricity, or equipment not in full working order;
c) Third party entering or present at the Client’s premises during the cleaning process;
d) An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaning Representative using the Client’s cleaning equipment and materials and in accordance with the industry standard cleaning methods as described in the Company’s method statements;
e) Any damages caused by faulty/not in full working order equipment or materials supplied by the Client;
f) if the Client has an outstanding amount aged 30 days or more from the date the payment was due.
12.2. We record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.
13. Supplementary Terms
13.1. If the Client requests keys to be collected by the Company’s operatives from a third party’s address outside the postal code of the serviced address then a £10.00 charge will apply. The charge will cover only the pickup of keys. If said keys need to be returned back to the third party’s address or any other address another charge of £10.00 will apply.
13.2. The Company, reserves the right to revaluate rates at any time should the Client’s initial list of tasks changes.
13.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change. Differences in excess of 10% will be discussed with the Client prior to the start of the work.
13.4. If any estimates of how long it will take the Representative to complete the job are being provided those are only estimates based on the average time it takes to carry out a specific service to a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.
13.5. The Company shall arrange an immediate replacement if a Representative cannot attend a scheduled visit, and will inform the Client prior to the visit.
13.6. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company advises the Client to ask for our specialist cleaning services: Builders Cleaning or Event Cleaning.
13.7. The representatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our representatives can only use a washing machine for such tasks.
13.8. All fragile and highly breakable items must be secured or removed.
13.9. The cleaning operatives are not allowed to use and work with bleach or bleach containing products. The Company advises the Client to avoid supplying such products to the representatives. The Company shall not be liable under any circumstances for any damages to Client’s property caused by bleach/bleach containing products.
13.10. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
14. Our Guarantee
14.1 The Company has built its business and reputation by providing its clients with the best possible cleaning and maintenance services available. For this reason, the Company offers you a 7 day satisfaction guarantee. If the Client is not satisfied with the standard of certain areas after the service, the Company’s Representative will come back to the Client’s premises and rectify those areas free of charge.
14.1. The guarantee is supplied as a goodwill gesture and can only be utilised if in line with clause 12.0 and is valid for up to 7 days (168 hours) from the start time of your service.
15. Referral Credit
15.1. Any Client of the Company will receive a one-time credit of £20.00 for referring another Client. Credit will be issued after new Client has work completed to the value of or above £200
16. Law
16.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
